Comments on: How Not To Run a Software Licensing Portal http://www.missingfeatures.com/2009/07/14/how-not-to-run-a-software-licensing-portal/ Usability, software and user experience design. Tue, 13 Jul 2010 15:26:22 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: bredi http://www.missingfeatures.com/2009/07/14/how-not-to-run-a-software-licensing-portal/comment-page-1/#comment-271 bredi Sat, 22 Aug 2009 19:50:13 +0000 http://missingfeatures.com/?p=229#comment-271 My company is on deadline, we had to upgrad to CS4 for the project because our clients gave us files that required CS4 features. So, we upgraged and it took 24hrs to get a software license email. We then tried to login with our login and pwd we have on our records. Without warning, after three attempts to login. We are locked out. It is the weekend. Our deadline in Monday morning. Adobe has screwed us. Should we bill Adobe for this? Why no warning about attempts? Why not an automated way to reset this? Why completetely locked out!@!!@# Why not an hour or something. We have 6 usernames that Adobe has assigned to us. We had the correct login and pwd from our records. They must have reset the password. Thanks adobe! BYW, your not saving money by outsourcing your customer service to india. My company and I are completely fed up with Adobe. Unfortunately, they have a monopoly on creative software. My company is on deadline, we had to upgrad to CS4 for the project because our clients gave us files that required CS4 features. So, we upgraged and it took 24hrs to get a software license email. We then tried to login with our login and pwd we have on our records. Without warning, after three attempts to login. We are locked out. It is the weekend. Our deadline in Monday morning. Adobe has screwed us. Should we bill Adobe for this?

Why no warning about attempts?
Why not an automated way to reset this? Why completetely locked out!@!!@# Why not an hour or something.

We have 6 usernames that Adobe has assigned to us.
We had the correct login and pwd from our records.

They must have reset the password.

Thanks adobe! BYW, your not saving money by outsourcing your customer service to india. My company and I are completely fed up with Adobe. Unfortunately, they have a monopoly on creative software.

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