http://www.missingfeatures.com/2007/07/30/on-the-importance-of-failing-well/ Usability, software and user experience design. Sat, 13 Mar 2010 13:03:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.missingfeatures.com/2007/07/30/on-the-importance-of-failing-well/comment-page-1/#comment-261 Missing Features » How not to run a software licensing portal Tue, 14 Jul 2009 18:55:41 +0000 http://missingfeatures.com/2007/07/30/on-the-importance-of-failing-well/#comment-261 [...] for and eliminate dead end phone paths. Phone menu systems, like software, need to fail well. In this case, that means routing a person back to a customer service rep (at the top of the queue) [...] [...] for and eliminate dead end phone paths. Phone menu systems, like software, need to fail well. In this case, that means routing a person back to a customer service rep (at the top of the queue) [...]

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